terms of service

Welcome to Deutschria - your online shop for high-quality fashion! Please read these terms and conditions carefully as they form the basis for all orders and purchases on our website www.deutschria.com . By placing an order on our website you agree to these terms.

1. General information

  • Website: www.deutschria.com
  • Website operator: Deutschria
  • Address: Stolberger Str. 34, 52068 Aachen, Germany
  • Phone: +49 176 94957388
  • Email: support@deutschria.com
  • Business hours: Monday to Friday, 09:00 - 17:00

2. Conclusion of contract

By placing an order on our website, you agree to these Terms of Service. The contract will be formed when we confirm your order by email. This confirmation will contain the details of your order and the estimated time of delivery.

3. Prices and payment methods

  • All prices indicated on the website are in euros and include VAT.
  • We accept the following payment methods:
    • Visa
    • MasterCard
    • American Express
    • JCB
    • Discover
    • Diners Club
    • Apple Pay
  • Payment is due immediately when you place an order.

4. Orders and delivery

  • Order processing: We process orders within 1-3 business days after receiving the order.
  • Delivery time: The delivery time is usually between 5-10 business days , depending on your location in Germany.
  • Shipping costs: All orders benefit from free shipping . We only deliver within Germany.
  • Shipping methods: We use our shipping service “ Free Shipping ” to get your orders to you safely and quickly.
  • Cancellation and Cut-Off Time: Orders placed before 5:00 PM will be processed the same day. Orders placed after this time will be processed the next business day.

5. Return and Refund

  • Return Policy: You can return your items within 30 days of receipt, provided they are unworn and in perfect condition. Return shipping costs will be borne by the customer if the order is returned for personal reasons (e.g. wrong order).
  • Refund: Refunds will be processed within 7 business days of receiving the returned item and will be refunded to the original method of payment.
  • Faulty Items: If an item is damaged or faulty, please contact us immediately and we will correct the fault.

6. Customer account

  • Registration: To shop with us, you must create an account that contains your orders and personal information. Your information will be protected in accordance with our Privacy Policy .
  • Responsibility for your account: You are responsible for maintaining the confidentiality of your account information and must notify us immediately if you suspect that your account is being misused.

7. Liability

  • Limitation of Liability: We are not liable for any indirect damage or loss arising from the use of our website or the inability to use our products.
  • Product Liability: Our liability for defective products is limited to the purchase price of the product.

8. Copyright and intellectual property

  • All content on our website, including text, images, logos and designs, is the property of Deutschria or our licensors and is protected by copyright. This content may not be reproduced, distributed or used in any other way without our express permission.

9. Changes to the Terms of Service

We reserve the right to change these Terms of Service at any time. Any changes will be posted on this page and will be effective immediately. Please check this page periodically to ensure you are happy with the current terms.

10. Right of withdrawal

  • Cancellation period: You can cancel your order within 30 days without giving any reason as soon as you have received the goods. The period begins on the day on which you or a third party designated by you has received the goods.
  • Declaration of withdrawal: To exercise your right of withdrawal, you must inform us in writing of your decision to withdraw from the contract (e.g. by e-mail to support@deutschria.com ).

11. Place of jurisdiction and applicable law

  • Jurisdiction: Any dispute arising out of or in connection with the use of our website or these Terms of Service shall be subject to the jurisdiction of the competent court in Aachen, Germany.
  • Applicable law: The law of the Federal Republic of Germany applies.

12. Contact

If you have any questions about our Terms of Service or other concerns, you can contact us as follows: